We use the POS system provided by Future Logic for our restaurant operations. For somebody who has used MICROS POS SYSTEMS for several years, Future Logic seems a step backward.
For its basic functions, one can not really expect much. Touch screen, department printers, cash drawer for the hardware. The software, iSys, is not the best. though it has table settings, menu and access interfaces, the POS System really lacks the guts of a good transaction software. For one, it tracks guest count, but does not give any reports. It really pisses me off that the heart of all transaction recordings could not give me such a basic report. Menu performance is not accurate, as well as hourly sales are jumbled up. I brought up these issues with future logic, and they came back with a training session, costing me quite a bundle. Sigh.
But they still haven't resolved the issues. they even refuse to give us an operations manual for the POS. The one they gave us was more like a brochure of its features, but no procedural step-by-step.
The other day the auxiliary fan that cools down the power supply has burnt up, so the POS system was down. after about two days of calling, a tech pulled out the system, promising to return it the next day. the next day came and went. i called to do a follow-up. they say that a part has to be replaced. i know that. what i don't know when it will come back. they say next week. Ha! 10 days of unrecorded transactions is no joke. So if i hadn't called i would be in limbo.
Anyway, this company's after sales service sucks. they suck big time. and when you do need support, you have to pay before they even show up. crap! I wouldn't go with Future Logic again!
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